General Setup

General Setup

The Case Presentation Layer is added to the Case page layout and replaces or augments the Case Comment related list.

Navigate to Setup --> Customize --> Cases --> Page Layouts
 
For each page layout that should use the Case Presentation Layer:
 
1. Click Edit next to the page layout name.

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2. Drag a Section component to the lowest part of the Details section.

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3. When adding the Section, you'll automatically be prompted to configure the Section Properties. Please configure with the following:
  • Section Name: Case Presentation Layer
  • Display Section Header On Detail Page
  • Layout 1-Column

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4. Select Visualforce Pages in the left column of the field chooser, and locate "Comment List".

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5.  Drag the 'Comment List' page into the Case Presentation Layer section.​

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6. Double click on the 'Comment List' component and configure the Visualforce Page Properties as follows
  • Width: 100%
  • Height: 600 (Recommended)
  • Show Scrollbars: True
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Auto Resize Comment List (Optional)
 
  • When enabled, Case Presentation Layer will be automatically resized to fit all of the comments displayed, and will expand/contact when filters are changed.
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  • This setting can be found on the Email to Case Premium Outbound Configuration page under General Settings.
 
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